“From initial contact through to delivery and including the after sales care, the engagement was very professional, friendly, and extremely user friendly. Steven and Marcus conducted several scoping meetings and visits to RAF Leeming, including briefing to several members of the Royal Air Force’s Senior Leadership Team (SLT). Their presentations clearly demonstrated their expertise and passion for delivering a high quality service and product.
Their commitment to deliver against a challenging project with several iterations of the requirement should be commended, they engaged repeatedly to ensure we fitted our new Innovation Hub (RAFX) with the most appropriate and effective furniture and graphics. Delivery and installation was equally as professional as the purchasing process. We would not hesitate to use Richardson’s again on any future projects and we have shared their contact details to our RAF colleagues to allow them the opportunity to also benefit from this fantastic service.
Thank you for the all your help and support and RAFX look forward to utilising your products during all of our Innovation activity.”
RAFX, Innovation & eXperimental Hub, RAF Leeming
“Hi Carolyn, I’m just dropping you a line to thank you both for all your hard work on getting the furniture to us on time – the event was fantastic and we are already taking bookings. In exchange for the deal you gave us and as agreed, we’re going to credit you guys in the Intro to the space with a small panel with the wording, ‘Furniture supplied by Richardson’s’ Is this wording ok? And can you supply me with a high-res file of your logo to be included in the panel? Once we have art-worked it we will pass it to you for your approval. Many thanks.”
Media & Galleries Manager
“From my initial phone contact with Richardson’s through Gary their Sales Manager I realised this supplier was going to be the right one. Catalogues were couriered out to us immediately and an appointment was made for me and a colleague to visit the manufacturer. Steve Richardson, the Managing Director, personally took us to the factory so that we could understand the product quality we were buying and what the possibilities and full choices were. We talked through our vision for the building and floor plans so that Steve could advise us on what would work and what not. Having made our final choice Richardson’s submitted their tender alongside 3 other suppliers. There were many factors that made us choose them as our supplier apart from price which was very competitive, but the main one was the level of service and willingness to make the project work shown by Steve at every step. Plans were revised time and time again as we thought of new ideas and problems, but this was never a problem for him – he just patiently e-mailed through another quote! We were still changing the order days before delivery was due but this wasn’t a problem either.
Once the big day came his team of men arrived with a stream of 40-foot wagons unloading, unpacking and siting furniture. Steve was on site all the time ensuring everything was where it was meant to be and undamaged, anything he wasn’t happy with was returned to the factory without question.
As a result we have a very stylish and comfortable building, staff came in on day one and loved it – they all commented on how much space there was due to our detailed planning with Steve. Since delivery we have added to our order and from the Receptionist to the Accounts to the Sales Staff everyone we have come into contact with cannot do enough for us in terms of sorting our requests, answering our questions, resourcing products that we hadn’t thought of in the initial bid etc.
I can honestly say I am more than happy with the excellent service we have received from Richardsons and would have no hesitation in recommending them to anyone considering using their services, no job would be too big or too small to handle – they are consummate professionals.
PA to the Directors
Bradford College Early Years & Children’s Agenda – Bradford, West Yorkshire
“We were looking for an alternative to the normal YPO furniture and wanted some really comfy chairs for our students. Gary provided us with chair samples and we finally picked one and the price was suited tour budget. We purchased 120 chairs in total and all of our students are now sitting much more comfortably and makes learning more fun. The caretaker also would like to personally thank your delivery team for personally unwrapping and taking each individual chair to the right classroom. In the past furniture has been just plonked at reception”
Early Years Lecturer
Abbey Medical Centre – Leeds, West Yorkshire
“Absolutely Spot On… we were under pressure to get the furniture we required within budget and Richardson’s were more than happy to beat other quotations we had gathered in. The installation went smoothly and on time as promised. We will certainly use Richardson’s again in the future”
Burton Croft Surgery – Headingley, Leeds, West Yorkshire
“Great service and more importantly great after service! The quality of product was great and Richardson’s worked closely with us to ensure the budget was discussed and understood. There was no pressure at all and we even went on a trip with Richardson’s to visit one of the manufacturers to see the product being made. Delivery was organised well and the hassle was well and truly taken away. Great job. ”
“Carolyn from Richardson’s was fantastic – she quickly got to know what it was we were looking for and went ahead and sourced what we needed. She was on site measuring and double checking details to ensure everything went smoothly. She helped in selecting fabrics and colours and the end result is fabulous! The team were very professional when it came to delivery and installation and when issues were found they were addressed without quibble. I would strongly recommend getting Richardson’s on board – particularly Carolyn, to anyone who was thinking of embarking on a major furniture project!”
Deighton Centre – Mental Health Matters – Huddersfield, West Yorkshire
“As a Registered Charity, Mental Health Matters have dealt with Richardson Office Equipment for almost a year now for their office supplies. During this time we have received excellent service from them, in particular, our allocated Business Manager, Gary Brown. We order stationery & furniture on a monthly basis and Gary was always available to place the order and ensure it was received promptly. If we had any queries regarding the best value, product knowledge and delivery, these were answered honestly and quickly. We placed an order for our office furniture and this order was dealt with by Gary and with the same usual efficiency as our small stationery orders. I would recommend Richardson Office Supplies to anyone who places either small or large orders”
Doncaster & Bassetlaw Hospitals NHS Foundation Trust – Doncaster, South Yorkshire
“A friendly team that are efficient and eager to please, all furniture orders turn up on time and we would have no reason to stop using Richardson’s for hospital furniture in the future”
Doncaster & Bassetlaw Hospital NHS Foundation Trust, South Yorkshire
“Having dealt with your company on a number of occasions I would like to comment that we received a good service. Delivery was very quick and our end users are highly satisfied with the products ordered. We would be quite happy to purchase more products in the future”
Fountains Hall Medical Centre – Bradford, West Yorkshire
‘’I’ve found the experience with Richardson’s an extremely pleasant one, from the beginning, the staff worked closely alongside us to draw plans of what we had in mind and what was realistic. The staff were very helpful and worked around our clinic and opening hours, and even attended on weekends. Once delivered, the furniture was all to spec, but one sofa was slightly damaged. This was removed immediately and replaced as quickly as possible. Overall – great service, friendly staff, we’ll definitely use again!’’
HALE – Health Action Local Engagement – Shipley, West Yorkshire
“What can I say; from the very start I have received first class, professional service from you. Richardson’s is one the best organizations I have had dealings with, really friendly fast and efficient. I like to think I am one step ahead when I place an order knowing I am paying prices which do not compromise the quality of the products. Gary has always been able to provide value for money for all orders I have placed. I totally value his honesty about the products and where possible he has been able to offer value for money alternative brands. I can say that with sincerity Gary is just brilliant, on the ball with product knowledge, reliable, honest, caring and most of all funny – For me Gary really does stand out for his commitment to quality customer service. He understands customer requirements budget restraints. He truly is a valued asset to the organisation”
Petersgate Medical Centre – Doncaster, South Yorkshire
“The cupboards are here and they are brilliant just what we need. Can I also say how friendly the delivery driver was and he did a good job putting them together. I will look out for your invoice in the post. Thanks again and I’m sure if the need arises in the future we will do business again”
Sheffield Teaching Hospital – Sheffield, South Yorkshire
“When I was first contacted by Gary Brown the timing couldn’t have been better. I was just drawing up a price list of the furniture that my trust uses and my objective was to try and save money. Not only were the original prices very competitive, but we met, discussed usage and were able to get a more beneficial price. It has been a few months since we started to use Richardson’s, and my staff have no complaints which means that they haven’t received any”
Stag Medical Centre – Rotherham, South Yorkshire
“We used Richardson Office Equipment for the supply of our new waiting room chairs. Stephen came to the surgery, gave us good clear advice on the different products available. We ordered them prior to the new build being completed and Richardson’s stored them for us and delivered them on an agreed date which negated us having to consider storing them until the building work was completed. I found it a very easy and pleasant experience dealing with Richardson’s and will certainly use them again.”
Sunnybank Medical Centre – Bradford, West Yorkshire
“We recently had an extension built and totally refurbished the entire centre. We approached lots of furniture companies but Richardson’s stood out on knowledge, passion, service and price. The added bonus for us was that they were also local. Everything that was promised to us was fulfilled and I would have no hesitation in promoting their services to anyone.
The Thakur Practice – Leeds, West Yorkshire
“We recently ordered a few pieces of office furniture for a clinical room and general office area from Richardson’s as they were very reasonable in price. When I telephoned to place the order’s I checked a few details and was answered straight away and the person I was dealing with had a good knowledge of the products I needed. I was given a delivery time and I am pleased to say that all pieces came on the dates promised. The delivery man was very helpful and put the items in the rooms, unpacked them and took away all the packaging. Overall, it was an excellent service from start to finish and we would be happy use them again”
Wilsden Medical Practice –Bradford, West Yorkshire
“I found Richardson’s to be very efficient & informative, Steven Richardson – Managing Director came straight out to see us and the whole process of choosing the right style and type of furniture was made easy due to his knowledge. I would certainly recommend Richardson’s and I am even looking to buy a few more chairs for the practice”
National Fostering Agency – Uxbridge, London
“The National Fostering Agency have been very happy with the service provided by Richardson Business Equipment. Gary from their sales department provided speedy and efficient information. I requested samples which arrived as promised and the chairs ordered arrived before their due date. The National Fostering Agency would be happy to use Richardson’s for any future furniture purchases”